How do I place an order?
Ordering is simple! Just click the "Buy Now" button to add your item to the cart. You can continue shopping for accessories or proceed to checkout and follow the prompts to complete your purchase.

How can I see your products in person?
We operate exclusively online, with products available through our website and select partner retailers. We strive to provide clear images, descriptions, and videos. If you need additional details, please reach out via email at Sales@FireOneUp.com or use our live chat at fireoneup.com.

How will my oven be delivered?
Our ovens are shipped by reliable freight carriers and delivered curbside due to their weight, which exceeds standard courier limits.

How does the unit get shipped?
Your PINNACOLO Pizza Oven ships in a specially designed carton for protection. Freight delivery is typically curbside unless liftgate service is requested, which allows the driver to lower the unit to the ground.

How heavy is the oven?
The PINNACOLO Pizza Oven weighs about 180 lbs (81 kg) without packaging and approximately 200 lbs (90 kg) when packaged.

Do I need a cover?
Yes, to protect the finish, especially in harsh weather. The stainless steel is weather-resistant, but a cover helps prevent moisture infiltration.

Can I use it in the winter?
Yes! The oven is tested to withstand temperatures as low as -30°C. The Cordierite stones are designed to resist thermal shock from rapid temperature changes.

How do I clean my oven?
Use the provided wire broom for the stone surface; avoid plastic or polymer bristles. Chemical cleaners are not recommended for the cooking surface.

How much assembly is required?
Minimal assembly is needed. The dome is pre-assembled; you just need to attach the base, chimney, handle, and shelf. Most of the assembly can be done with a Phillips screwdriver and a 10mm wrench.

Do I need help for assembly?
It’s recommended to have two people for lifting and positioning the dome section, but the rest can be done solo in about 30-40 minutes.

How do I assemble the oven?
The oven comes with a user manual and an assembly video on our YouTube channel for step-by-step guidance.

Can I place the oven inside my porch?
No, the oven is designed for outdoor use only. It must be in a well-ventilated area and should not be used near flammable materials or structures.

What type of wood should I use?
Use only hardwoods like maple, oak, ash, or fruitwoods in moderation. Avoid any wood with sap or chemical treatments.

How do I light the oven?
After removing old ash, use dry kindling and a fire starter in the center of the oven. Build a log cabin structure with the kindling around the fire starter to ignite.

Is there a warranty with my oven?
Yes, the PINNACOLO Pizza Oven comes with a 1-year warranty against manufacturing defects. Beyond this period, contact us for assistance with manufacturing issues.

What is the warranty on the pizza stones?
The stones are warranted only for initial delivery due to their fragile nature. However, replacement stones are available at competitive prices.

What are the warranty limitations?
The warranty does not cover damage from shipping, over-heating beyond 800°F, use of unapproved combustibles, weather exposure, or improper installation or maintenance.

What is the cooking area?
The cooking area is approximately 745 sq. inches, suitable for two average-sized pizzas at once.

What comes with my oven?
The oven includes a stainless steel side shelf, a pizza peel with a cool-touch wood handle, a wire broom, scraper, and four hanging hooks.

What are the physical dimensions of the oven?
The PRIMO Pizza Oven measures 32” x 28.75” x 78” tall (81.25cm x 73cm x 198cm) to the top of the chimney.