Shipping & Returns

PRODUCT RETURN POLICY

At Pizza Oven Store, we pride ourselves on offering one of the best return policies in the industry. You can cancel your order at any time before it ships, completely free of charge (with some exceptions, such as custom orders—see below).

If you have questions, please send an email to support@pizzaovenstore.com or call us at (850) 713-5816.

Cancellations (Before Order Ships)

If you need to cancel an order, please contact us as soon as possible to ensure we can refund you in full before your order leaves the warehouse. You can reach us during business hours at (850) 713-5816, via the chat in the bottom right corner, or by emailing support@pizzaovenstore.com.

Cancellations of Custom Orders

Custom or made-to-order products cannot be canceled or refunded, as these items are specifically created based on your specifications. Once an order for a custom item is placed, production begins immediately. These units are built to your exact specifications. However, your warranty will guarantee a fully functional and operational product.

If you're unsure whether your order is considered custom or made-to-order, please contact us, and we will be happy to clarify.

Note: All sales are final for custom-made and made-to-order products.

Refunds and Returns

If you need to exchange your product, you can do so, but you will be responsible for any shipping costs associated with the return or exchange.

Not all products are eligible for return after they have shipped. We work directly with manufacturers, and some do not permit returns. Return availability varies by product and manufacturer, so please reach out to us for specific information regarding your item.

Important: Any outright returns will incur a 25% cancellation fee, in addition to return shipping costs, due to rising freight and shipping charges. If you're replacing the product, we may be able to help cover some of these costs depending on the specific item.

You have 30 days from the date you receive your item to initiate a return. However, brand-specific return policies on product pages may override this general return window. Please refer to the product page for exact details.